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Rejecting an invoice is not reversible. Also note that rejected invoices are not deleted. Therefore, if the invoice is reentered or reimported, a duplicate warning will display.
To Reject an Invoice:
1. Open the Invoices module.
2. On the Invoices List page, click on an invoice to open it.
3. On the Base Info or Invoices Summary page, click the Reject button.
4. Enter the reason for the rejection as you want it to appear to the vendor/law firm in the Comments to send to Vendor text box. An e-mail message will be sent to the vendor/law firm notification e-mail address with these comments if Smart Invoice is enabled and the Smart Invoice E-mail or Web task has been configured to do so.
E-mail notifications of rejection of an invoice are sent to the notification e-mail address(es) as specified on the Billing Info tab of the vendor/law firm entity in eCounsel.
5. Enter the reason for the rejection in the Invoice Comments text box. These comments will not be sent to the vendor/law firm, but will be stored as read-only in the database.
6. Click Apply.
7. Click OK on the confirmation message.
The status of the invoice will change to Rejected and the data entry fields will become read-only. The invoice approval workflow (for example, routing to approvers) will stop immediately.